On November 22nd, students from 9th and 10th grade visited LingKong SOHO, where the headquarters of Trip.com are located. Trip.com, previously known as CTrip, is an online travel booking company founded in 1999. The company provides a platform for hotel booking, flight ticket booking, ticket reservation, and other assistance related to booking services. Throughout the job shadowing, students were able to learn and participate in the specific division of the company.
After a half-hour bus ride from school, students arrived at SOHO plaza. The visit started with a presentation given by three female managers, who will be the mentors in the following activity. They represent three different divisions: CSC international, the domestic customer support center, and the IT department. Every student was supposed to select one division from these three. They had the opportunity to visit that specific department to have a more detailed understanding. Students were then taken to a laboratory where an innovative device is shown. This is a device that tracks people’s eyes, meaning that this equipment can analyze where and how long the person was looking. According to the technicians in the lab, they were able to study consumers’ behavior and make the website based on the results to simplify the operations.
In the last hour of the visit, students were separated into groups based on the selections they made in the presentation. They were taken to each department to view how specialists in each division work every day. They were surprised by how the company has branches scattered all around the world. The manager told them several basic pieces of knowledge about this department. She took them to a training office where new employees were taking a lecture on basic information on hotel booking. Everything the lecturer said was new to them; nonetheless, they enjoyed their time listening to this kind of presentation.
After the tour, students were fascinated by how this company has become so globalized and influential in people’s everyday life. Overall, this was an extraordinary event for all the students who participated in this job shadowing. They learned a lot of information which normally was not taught in school. It was a highly beneficial event, allowing the students to understand how things they learned in school can be applied in their future professional fields.